We are committed to providing fast and reliable delivery of all orders, and returning unwanted items is hassle-free.
You'll be pleased to know that we like to keep things simple. We pride ourselves on getting orders to customers as quickly as possible. If you place an order before 12 PM, we will aim to dispatch it the same day (or possibly the day after during high periods of demand (May-July) - this will be indicated at checkout). We send via Royal Mail 24-hour parcel post for small orders and ParcelForce for bulky and high-value orders. Although it is very rare, delays do sometimes occur due to miss-routing of parcels and during periods of high demand.
If an order has been placed over the weekend our team will aim to dispatch on Monday.
Our standard delivery charge is £5.95 for all orders (discounts for smaller orders under £30, free for orders over £200). Unfortunately, due to the cost of delivery of heavy items to some locations, we have to apply exclusions to Northern Ireland, Highlands, Isle of Wight, Guernsey and any other locations not deemed to be within mainland UK. Delivery for large and heavy orders to these locations can be arranged, but the usual shipping fees will not be applicable. Precise details of excluded locations are listed below.
Please contact us to confirm the cost of delivery to these locations.
We are sorry if you have received your order and an item(s) is missing or if you received the wrong items. If this has happened, please get in touch with our customer service team within 14 days of receiving your order. Please note that if we are not notified of any discrepancies within 14 days of receipt of your order, we may not be able to provide a resolution. We appreciate your understanding and cooperation in this matter.
To help us resolve your issue as quickly as possible, please provide the following information when you contact us:
In order to locate your item, we have to carry out some checks with the warehouse team. We will do our best to find the missing item and send it to you as soon as possible, or issue a refund if we cannot locate it and we are certain it wasn’t packed into your parcel. Please allow up to 5 working days for this. If we have evidence that the item was packed into your parcel, we will need to investigate further before resending the item or issuing you a refund.
If you would like to cancel an order, please do so at your earliest convenience. This can be done quickest by emailing us at hello@easygardenirrigation.co.uk.
If an order has been dispatched before an order has been cancelled; unfortunately, we cannot stop this delivery from happening. Please follow the returns policy.
When we have processed your cancellation, your refund will be processed, and a credit will automatically be applied to your original method of payment. It may take up to 5 working days of approval for the payment processor to complete a credit.
We offer a 30 day returns policy. We aim to be prompt when dealing with returns and refunds. Refunds can only be sent to the original payment method used to place the order. We will only issue refunds when we have received items back. Please do not return your purchase to the manufacturer. Any items purchased as part a kit or a pack cannot be returned individually.
If you wish to return any unwanted items, please print this form (EGI_Returns_Form.pdf), fill in the form and include it with the items you wish to return.
For a speedy process, you will need to provide us with your order reference number. This can be found on your invoice received with the order and on the order confirmation sent to the email given at the time of purchase. If neither can be found, email us at hello@easygardenirrigation.co.uk.
To return your purchase, you should mail it to:
Easy Garden Irrigation
Rebel House
Isaac Way
Pembroke Dock
SA72 4RW
United Kingdom
Items to be returned for a refund need to be sent back in the same condition as received, as new in its original packaging, including all accessories with no sign of use, damage or soiling. We inspect all returns to ensure that we are not restocking any items that are not in a resalable condition. Refunds for items that are returned and are not in this condition may be reduced or rejected. You will be notified after we have assessed your returned items whether we have approved or rejected your request.
If you have been notified by ourselves that you should expect a refund and if you haven’t received a refund yet, recheck your bank account, just in case. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at either by phone or email us at hello@easygardenirrigation.co.uk
If you receive an item that is damaged or defective, please print this form (EGI_Returns_Form.pdf), fill in the form and include it with your items you wish to return.
We will either repair the item or exchange it for the same item, or suitable alternative if the same item is not available. If the item was purchased within the last 6 months, we will cover the cost of the return postage to us. Please get in touch so we can provide prepaid return postage.
We are unable to provide an exchange without having received the faulty item first as we need to be able to inspect it. We will not accept a return of an item that is defective due to accidental damage, deliberate damage, caused by external factors, or general wear and tear.
We always aim to process items that have been returned for repairs /exchanges as quickly as possible. Please allow 10 working days for us to receive, process and send these items back to you.
These Terms and Conditions do not affect your statutory rights as a customer. For more information on purchasing from the internet, please see the distance selling information from the GOV.UK. For more information and advice about your consumer rights, please take a look at which.co.uk/consumer-rights/shopping
