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Refund policy

ORDER CANCELLATION

If you would like to cancel an order, please do so at your earliest convenience. This can be done quickest by calling our sales line or emailing us at hello@easygardenirrigation.co.uk.

If an order has been dispatched before an order has been cancelled; unfortunately, we cannot stop this delivery from happening. Please follow the returns policy. We can provide return postage for these circumstances. Please get in touch to claim return postage.

When we have processed your cancellation, your refund will be processed, and a credit will automatically be applied to your original method of payment. It may take up to 5 working days of approval for the payment processor to complete a credit.

RETURNS

We offer a 30-day returns policy. We aim to be prompt when dealing with returns and refunds. Refunds can only be sent to the original payment method used to place the order. We will only issue refunds when we have received the items back. Please do not return your purchase to the manufacturer.

If you wish to return any unwanted items, please print this form (EGI_Returns_Form.pdf), fill in the form and include it with the items you wish to return.

For a speedy process, you will need to provide us with your order reference number. This can be found on your invoice received with the order and on the order confirmation sent to the email given at the time of purchase. If neither can be found, please call us on 01646 402050, or email us at hello@easygardenirrigation.co.uk. 

To return your purchase, you should mail it to:

Easy Garden Irrigation
Rebel House
Isaac Way
Pembroke Dock
Pembrokeshire
SA72 4RW
United Kingdom

REFUNDS

Items to be returned for a refund need to be sent back in the same condition as received, as new in its original packaging, including all accessories with no sign of use, damage or soiling. We inspect all returns to ensure that we are not restocking any items that are not in a resalable condition. Refunds for items that are returned and are not in this "as-new" condition may be reduced or rejected. You will be notified after we have assessed your returned items whether we have approved or rejected your request.

Late or missing refunds

If you have been notified by ourselves that you should expect a refund, and if you haven’t received a refund yet, recheck your bank account, just in case. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please get in touch with us either by phone or email us at hello@easygardenirrigation.co.uk.

DAMAGED OR DEFECTIVE GOODS

If you receive an item that is damaged or defective, please print this form (EGI_Returns_Form.pdf), fill in the form and include it with the items you wish to return.

We will either repair the item or exchange it for the same item, or a suitable alternative if the same item is not available. If the item was purchased within the last 6 months, we will cover the cost of the return postage to us. Please get in touch so we can provide prepaid return postage.

We are unable to provide an exchange without having received the faulty item first, as we need to be able to inspect it. We will not accept a return of an item that is defective due to accidental damage, deliberate damage, caused by external factors, or general wear and tear.

We always aim to process items that have been returned for repairs /exchanges as quickly as possible. Please allow 10 working days for us to receive, process and send these items back to you.

DELIVERY DISCREPANCIES

We are sorry if you have received your order and an item(s) is missing or you received the wrong items. If this has happened, please contact our customer service team within 14 days of receiving your order. Please note that if we are not notified of any discrepancies within 14 days of receipt of your order, we may be unable to provide a resolution. We appreciate your understanding and cooperation in this matter.

To help us resolve your issue as quickly as possible, please provide the following information when you contact us:

  1. Your order reference number.
  2. The name of the missing item.
  3. The quantity of the missing item that is missing from your order

In order to locate your item, we have to carry out some checks with the warehouse team. We will do our best to find the missing item and send it to you as soon as possible, or issue a refund if we cannot locate it and we are certain it wasn’t packed into your parcel. Please allow 5 working days for this. If we have evidence that the item was packed into your parcel, we will have to investigate further before resending the item or issuing you a refund.

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These Terms and Conditions do not affect your statutory rights as a customer. For more information on purchasing from the internet, please see the distance selling information from the GOV.UK. For more information and advice about your consumer rights, please take a look at which.co.uk/consumer-rights/shopping