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Delivery Information

You'll be pleased to know that we like to keep things simple. We pride ourselves on getting orders to customers as quickly as possible. If you place an order before 1pm, we will aim to dispatch it the same day (or possibly the day after during high periods of demand (May-July) - this will be indicated at checkout). We send via Royal Mail 24-hour parcel post for small orders and UK Mail's 24-hour service for bulky and high-value orders. Although it is very rare, delays do sometimes occur due to miss-routing of parcels and during periods of high demand.

Delivery Information - UK Mail & Royal Mail

Orders placed over the weekend will be shipped on Monday.

If you require a special delivery, such as a next day delivery, before midday, or a Saturday delivery, please call our sales team, and we can provide a shipping cost for your specific requirements.

Our standard delivery charge is £4.85 for all orders (discounts for smaller orders under £20). Unfortunately, due to the cost of delivery of heavy items to some locations, we have to apply exclusions to Northern Ireland, Highlands, Isle of Wight, Guernsey and any other locations not deemed to be within mainland UK. Delivery to these locations can be arranged, but the usual shipping fees will not be applicable. Precise details of excluded locations are listed below. 

  • If you have ordered Online and if your order is placed before 1PM it should be delivered within 1-2 days, excluding Sundays. Orders placed over the weekend will be dispatched on the following Monday.
  • Although the majority of orders are delivered within these timescales, there will always be a few exceptions where the delivery does not arrive within the estimated duration.
  • After placing your order, we will send you an e-mail confirmation, and in the order summary you will find estimated delivery times. This will follow with another email to confirm that we have dispatched your order.
  • If you've already placed your order, but it hasn't arrived, or there was a problem with the delivery, then please give us a call or email us atand we will endeavour to help resolve any problem.
  • To confirm, locations deemed to be outside of the standard cost of shipping are as follows: Any location outside of the UK, The Highlands and Islands of Scotland - postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17- 26, PH30-44, PH49-50, ZE. Northern Ireland, Isle of Man and Isles of Scilly - postcodes BT, IM, TR21-25. The Channel Islands.
    Please contact us to confirm the cost of delivery to these locations.

Returns/Refund Policy

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-returnable items:
Gift cards
Downloadable software products or content such as videos or ebooks.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
Book with obvious signs of use
CD, DVD or software that has been opened.
Any item not in its original condition or is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 working days of approval.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email atand send your item to:

Unit 6 Pembrokeshire Science & Technology Park
Pembroke Dock
Pembrokeshire
SA72 6UN
United Kingdom

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to them to give to you later, we will send a refund to the gift giver, and they will find out about your return.

Shipping

To return your product, you should mail your product to:

Unit 6 Pembrokeshire Science & Technology Park
Pembroke Dock
Pembrokeshire
SA72 6UN
United Kingdom

We will only provide a full refund for shipping (which includes postage both ways) if you return a full order within the first seven days from the day you receive your order. Customers returning items/orders after this time will be responsible for paying the shipping costs for returning their item.

These Terms and Conditions do not affect your statutory rights as a customer. For more information on purchasing from the internet, please see the distance selling information from the GOV.UK. For more information and advice about your consumer rights, please take a look at which.co.uk/consumer-rights/shopping

Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over £40, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Cancellation

If you would like to cancel an order, please do so at your earliest convenience. This can be done quickest by calling our sales line or emailing us at. If an order has been dispatched before an order has been cancelled, unfortunately, we cannot stop this delivery from happening. Please follow the returns policy. As a reminder, orders returned to us within seven days of receipt will be completely refunded, with no financial penalty to the customer (this includes reimbursement of reasonable postage costs back to us).

When we have processed your cancellation, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 working days of approval.